Even though we’re not accepting new enrollments, if you’ve previously activated Pre-Trip Cancellation cover, your coverage* is still valid until the expiration of your current coverage period or last renewal.

And, if you have not already made a claim, you may still be eligible for coverage of up to $500* on unforeseen travel cancellations.

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Pre-Trip Cancellation Cover has been made available to customers of PayPal Australia Pty Ltd ABN 93 111 195 389 under a group policy issued to PayPal Pte Ltd (PayPal) by Chubb Insurance Australia Limited ABN 23 001 642 020, AFSL 239687 (Chubb). The policy intermediary is Aon Risk Services Australia Limited ABN 17 000 434 720, AFSL 241141 (Aon). Access to the group policy has been provided to PayPal customers solely by statutory operation of section 48 of the Insurance Contracts Act 1984 (Cth). Eligible PayPal customers are not a party to the group policy do not have an agreement with Chubb and cannot vary or cancel the cover. PayPal is not the insurer, does not guarantee or hold the rights under the group policy on trust for PayPal customers and does not act as Chubb’s agent.

*Pre-Trip Cancellation Cover (the cover) is subject to terms, conditions, exclusions, pre-existing medical conditions and other limits, as detailed in the Product Disclosure Statement.

PayPal customers received access to the cover when they met the activation and eligibility requirements (including purchasing travel using a valid PayPal account). The coverage is no longer available for activation or renewal. Accountholders who previously activated may use the coverage until its expiration.

*Terms, conditions and exclusions apply. Please read the Product Disclosure Statement for full details.

A reminder for those who have previously activated the pre-trip cancellation coverage:

How does it work?

if you cancel your trip due to various unforeseen circumstances, you may be reimbursed for non-refundable expenses you have already incurred.

Your reasonable non-refundable and usused costs for both overseas and domestic trips up to the value of $500 may be covered if they were pre-paid using your PayPal account. Conditions apply.

What is covered?

More informationMore information

PayPal's Travel Cancellation Insurance Program has been discontinued.

*Terms, conditions and exclusions apply. Please read the Product Disclosure Statement for full details.